Manager-Operations Design

Introduction:

Our declaration is that "Zeno is a revolution, democratizing healthcare!". Our declaration is a source of power for us.

Founded by 2 friends from IIT Bombay in 2017, it started with a simple insight that medicines in India are ridiculously expensive while they don't need to be

It is purely a lack of information, education & trust, beautifully knit by the big Pharma in their interest, that does not allow consumers to access medicines at true prices. This is where Zeno comes in. We enable consumers to uncover the truth of their prescription and access high quality alternatives at 1/3rd the spend.

As an organization, we exist to democratize healthcare first in India and then globally. By 2027, our vision is that we are India's consumer healthcare market leaders driving sustainable health outcomes globally.

Scale of Operations and Growth Outlook

Scale of operations:

- We have expanded through an offline (60% business) + online (40% business) channel so far, having served 1.8 mn consumers across mainly 2 cities. We are currently the country's largest private generic company selling generic medicine directly to consumers via its network of 150+ of COCO, and 20+ FOFO stores in Maharashtra and Gujarat saving them over Rs. 300 Cr in the last 5 years of journey. This is just the tip of the iceberg and there are a billion people in India and billions globally, who are struggling to serve the same need.

- Zeno serves approximately 300K consumers every month,. 80% of the demand which has a better priced alternative available is successfully converted. 25% of GMV is contributed by its own label (GoodAid) which is expanding month on month.

- ZenoHealth has changed the way medicines are sold and consumed in Mumbai by bringing consumers in the core focus, educating them about generics and helping them make informed decisions on medicine purchase. With more than 4% of Mumbai's market share in medicine (branded as well as trade generics)

Growth Outlook:

In the process of democratization of healthcare, our first pursuit is to democratize how medicines reach consumers in the most affordable way. Medicine market of India, stands at Rs. 2 lakh Cr, with a billion + consumers. With ever growing medicine prices, and healthcare cost becoming a bigger pie on an individual level, affordable medicine and healthcare solutions will be in ample demand.

By 2027, ZenoHealth is going to be the most trusted partner for the consumers in India to serve all 3 medicine buying situations of planned purchase, prescription commencement and ad hoc needs with a mission 1Cr+ monthly active users. With 5 years of learning behind our back, a technology first approach and a set of very powerful consumer insights, we are on our course to build a way more scalable version of Zeno value prop within the next 1 years.

Founding Team and Investors

Founding Team:

a. Girish Agrawal : Ex P&G, IIT Bombay

b. Siddharth Gadia: IIT Bombay

Investors:

Light box, whiteboard

Why you should work with us:

- You will get to be a krantikari( revolutionary), democratizing health care

- You will get to work with team of Krantikaris, highly qualified and dynamic team members passionate to change the healthcare in India

- We consider, each employee as ZenoLeader, and stand for happiness and success of each individual

- Regular team meetups and development conversations

- Hybrid Working

- 5 days work-week

Job Deliverables - Operations Design Manager

The Operations Design Manager is generally responsible for designing and implementing efficient operational processes and systems to optimize productivity, streamline workflows, and enhance overall operational performance. His primary goal is to improve operational efficiency, reduce costs, and increase customer satisfaction.

Deliverables:

- Process Analysis and Improvement: Analyzing existing operational processes and workflows to identify inefficiencies, bottlenecks, and areas for improvement.

- Developing and implementing strategies to optimize processes, eliminate waste, and improve productivity.

- Operational Strategy Development: Collaborating with senior management and cross-functional teams to develop and implement operational strategies aligned with business goals. This involves identifying opportunities for process automation, resource allocation, and capacity planning.

- Project Management: Leading and managing projects related to process improvement, operational efficiency, and system implementation. This includes defining project scope, setting goals, creating project plans, and ensuring timely execution and delivery.

- Systems and Technology Implementation: Assessing operational systems and technologies to identify gaps and areas for improvement. Working with technology teams to implement new or enhance existing systems to support efficient operations. The person is responsible for designing new retail system workflows, inventory management system workflows, and other retail business requirements.

- Performance Monitoring and Metrics: Developing and implementing key performance indicators (KPIs) and performance measurement frameworks to monitor operational performance. Analyzing data and generating reports to track progress, identify trends, and recommend further improvements.

- Cross-functional Collaboration: Collaborating with various departments such as inventory planning, supply chain, finance, and marketing to ensure seamless integration of operational processes. Facilitating effective communication and alignment between teams to drive operational excellence.

- Training and Change Management: Providing training and guidance to employees on new processes, systems, and tools. Managing change initiatives by effectively communicating changes, addressing concerns, and promoting adoption and buy-in from stakeholders.

- Continuous Improvement: Promoting a culture of continuous improvement within the organization. Encouraging employees to identify opportunities for process enhancement, gather feedback, and implement best practices.

- Risk Management: Identifying operational risks and implementing risk mitigation strategies. Ensuring compliance with industry regulations, quality standards, and safety guidelines

- In a nutshell, He analyses, designs, and implements efficient operational processes, systems, and strategies to improve overall productivity, reduce costs, and enhance customer satisfaction. They play a crucial role in driving operational excellence and continuous improvement within an organization

Skills/Experience/Competencies you need to do the job:

- Bachelor in Engineering (any stream)

- Minimum 5 years of operations design experience

- Lean Sigma knowledge preferably a green belt from some recognized institution

Work structure:

You will play a critical role in every aspect of Social Commerce operations from resolving daily issues to driving availability, ensuring inventory levels & strengthening the automation of Demand & Sourcing plan. You will work closely with Supply chain Operations team, Sourcing/ Category Team, Data Science & Tech to deliver world-class consumer experience by ensuring continent availability of our assortment

Team which will operationally report to you - Operations

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