Zeno Health - City Operation Head

Job Title : City Head - Surat

Reporting to : Regional Retail Operation Head

Experience : 1-5 years of experience in P&L Management along with customer service operation

Qualification : Only premier institute

Job Location : Surat

Industry Preferred : Retail or FMCG/Pharma

Desired Skills and Expertise:

- People management, coaching and development expertise

- Strong problem-solving skills and analytical, with independent ownership and result orientation

- Process driven approach

- Project planning & management skills

- Heading entire region P&L management

- Number centric personal

- Business Enhancement Approach

Key Responsibilities: Key Responsibilities:

- Manage city business operations end-to-end of stores, from set-up to operations and sales, with overall P&L responsibility

- Recruit individual Area managers and store managers for the stores within the region.

- Deliver key operating metrices of retail ops - Eg: Customer experience & satisfaction, Generics revenue, operating cost, process excellence, merchandising and inventory control, customer retention, etc.

- Manage team of Unit Managers, Store Managers and operational staff to deliver the overall business objectives

- Managing and controlling compliances of the pharmacy business in the region, including liaising with local authorities and creating alliances with local customer bodies

- Controls and Audit process for Pilferages at the Stores.

- Grooming current strength of people for future roles in the organization.

- Co-ordination with different departments to ensure smooth functioning of stores in day to day operations.

- Drive new ideas to improve store operations thereby improving sales.

Pranali