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12/08 Ruchita Shah
Human Resources at Zee Entertainment Enterprises Limited

Views:1652 Applications:285 Rec. Actions:Recruiter Actions:21

ZEE - Associate Director - Consumer Experience (10-15 yrs)

Mumbai Job Code: 1139648

- To improve the consumer journey and experiences on linear and content discovery on ott

- Map consumer journeys for linear businesses

- Engage with teams to find solutions for CX friction areas and to manage innovation for television assets

- Develop consumer centric skills, such as design thinking, for our various teams

- Bring focus to post launch assets performance, from a design and structure perspective

Skills Required

- Strategic outlook - to map broadcast and ott initiatives to specific goals of consumer delight

- Data driven mindset - to suggest improvements basis data

- Project management

- Adaptability - since experience creation is an iterative process

Ideal Experience

- Minimum 10 years of experience in CX profile

- Past companies - agencies which provide CX solutions

- Has developed CX strategies for their companies

- Has managed projects from consumer journeys, moments of truth, to innovations

Women-friendly workplace:

Maternity and Paternity Benefits

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