As a Customer Happiness Manager, your goal will be to maximize the customer satisfaction, i.e. high rating from customers on issues resolved and a high Net Promoter Score, and you will be responsible for: - Lading the customer support function/team across India who respond to issues and inquiries via the ticketing system, chat, email, phone, messaging etc. - Working closely with the product, operations and technology teams; provide them feedback to improve the end-to-end experience of Yulu customers - Initiate and own various projects from time to time to enhance the impact of the function - Manage day-to-day issues related to customer support in the ticketing system and tools - Managing the customer support process - Ensure proper training of the customer support executives Characteristics, Qualifications and Skills: - 5 years experience with Customer Service in a managerial role preferably in a start-up - Customer centric and (pro) actively thinks about improving the experience for our customers - Data-driven decision-making mindset - Ability to translate skills to other employees through mentoring and training - Be a self-starter who thrives in a rapidly growing organization and establishes best practices - Agility and ability to adapt quickly to changing requirements and scope and priorities - Passion for mobility, urban planning, and sustainable living - Post graduate from one of the top institutes or global equivalents - Empathetic person with great communication and interpersonal skills

Bangalore

Yulu - Customer Happiness Manager 

Yulu - Customer Happiness Manager  ,Job Description for Yulu - Customer Happiness Manager  in Yulu in  Bangalore for (5-7) years of experience. Apply Now!

Job Description for Yulu - Customer Happiness Manager  in Yulu in  Bangalore for (5-7) years of experience. Apply Now!