Who are we and Why Yulu for you: - Yulu's vision is to reduce traffic congestion by providing a scalable, affordable, efficient and clean solution for the first mile, last mile, and short distance commute. We strongly believe that short commute mode can be made more Efficient, Affordable and GREEN, thereby ensuring that future generations will have a healthy environment to live. We want to replace big personal vehicles with a smaller form factor that does not require fossil fuel. Yulu bicycle uses IoT technology to create a vast network of shared dockless bicycles that can be rented easily by a user-friendly app in pay per use business model. - We are a mission-driven company with a solid founding team and big ambitions. At Yulu we believe that every day is a mission and success is exciting when it's attained with fun and as a team. If you want to solve the problem of traffic congestion, reduce pollution, positively impact the society and be part of a global dynamic team, join us in our journey to shape better India for our future generations. Responsibilities and Duties: As a Customer Happiness Manager, you will be responsible for setting up and leading the customer support function. You will define and implement the customer support process, train the customer support executives, manage day-to-day issues related to customer support in the ticketing system. Your goal will be to maximize customer satisfaction by responding to inquiries via email, phone, messaging etc., maintain a high rating from customers on issues resolved and a high Net Promoter Score. Characteristics, Qualifications, and Skills: - 5 years experience with Customer Service and 2 years- in a managerial role preferably in a start-up - Customer-centric and actively thinks about improving the experience for our customers - Data-driven decision-making mindset - Postgraduate from one of the top institutes or global equivalent - Ability to translate skills to other employees through training and mentoring - A go-getter who can set up greenfield operations and establish best practices - Be a self-starter who thrives in a rapidly growing organization - Agility and ability to adapt quickly to changing requirements and scope and priorities - Passion for mobility, urban planning, and sustainable living - An empathetic person with great communication and interpersonal skills Job Type: Full-time

Bangalore

Yulu - Customer Happiness Manager 

Yulu - Customer Happiness Manager  ,Job Description for Yulu - Customer Happiness Manager  in Yulu in  Bangalore for (3-6) years of experience. Apply Now!

Job Description for Yulu - Customer Happiness Manager  in Yulu in  Bangalore for (3-6) years of experience. Apply Now!