Yes Bank - VP/AVP/Team Leader - FCR Account Opening Operations

Core Responsibilities - Ensure all accounts are opened within agreed TAT

- Nil error in account opening

- Ensure NIL open audit points

- Account open in FCR as per YES BANK laid down processes and policies-

People Management - Monitors and enables the achievement of goals and key performance indicators for direct reports and ensures effective implementation of the performance management process in the section.

- Develops talent within the team by providing guidance, ongoing feedback, coaching and development opportunities to individuals to enable achievement of the defined goals.

Risk and Internal Control Responsibilities

- Implements the risk policies and processes (operational, regulatory, financial, informational, reputational and audit risks), ensuring that that these meet regulatory and internal requirements.

- Implements the internal control systems in the department and participates in the departmental audits.

- Implements practices to bridge gaps identified during departmental audits

SECTION IV: KEY INTERACTIONS

Key Internal Interactions Purpose of Interaction

Branches/Other Units of LIMOPS - For continuous feedback to unit members and Team Leaders on processes and activities with a focus on bringing in improvement.

- For Verifying the resolution received from Branches and guides the team members towards the best possible solution.

- For providing regular training to the team members on processes and systems.

- For handling escalations of Branches.

- For discussing the process related changes, projects with various Stakeholders of the organization.

Key External Interactions Purpose of Interaction

BC Partners/Vendors - For coordination with various vendors & BC partners for process related issues/ clarifications. (If applicable to the job role)

SECTION V: KNOWLEDGE & EXPERIENCE

KNOWLEDGE

Minimum Qualifications - Graduate/ Postgraduate from a recognized university/premium business school.

Professional Certifications - Diploma in Banking would be added advantage.

Language Skills - Fluent in written/spoken English & Regional languages.

EXPERIENCE - 

Years of Experience - More than 10 years of Retail Liabilities/ (As applicable to the Job role)

Nature of Experience - Knowledge of Core Banking System(s), KYC guidelines (As applicable to the Job role)

- Experience in system automation/ operations projects management will be considered an added advantage.

- Prior experience of handling a team.

SECTION VI: COMPETENCIES & KEY PERFORMANCE INDICATORS

BEHAVIORAL COMPETENCIES

Core Competencies Competency Name Behaviors

- Influences Others - Effectively uses positive influencers and counters negative influencers to meet his objective in a situation.

- Strive for Continuous Improvement - Strives to continuously improve existing process and devise new ways of doing things within own sphere of operation to enhance efficiency in operations and processes

- Commitment to Quality - Identifies sources of errors or aspects impacting quality of work/service delivery and determines a course of action to prevent their recurrence.

- Takes Initiative - Seeks out new challenges, secures resources and work towards achievement of success

Leadership Competencies Competency Name Behaviors

TECHNICAL COMPETENCIES

Technical Competencies - Proficient in KYC Practices and compliance policies

- Project Management.