Yes Bank - Vice President - Retail Liabilities Operations

Core Responsibilities - Vendor Management

- Manages external vendors & ensures delivery as per agreed SLA.

- Monitors vendor's performance as applicable.

- Ensures adherence to TAT against SLA.

- Ensures quality processing by implementing Quality Checks on the processes.

- Co-ordinates with Branches & Business stakeholders.

- Form Processing

- Ensures Error Free processing of transactions as per agreed service standards & approved procedures.

- Tracks Errors of the team and gives feedback on the same along with staff action as applicable.

Others

- Ensures MIS to stakeholders as per agreed timelines.

- Ensures comprehensive compliance with all regulatory and statutory requirements as relevant for various products and services.

- Understands & is aware of processes & procedures to be followed in case of contingency situation.

- Review processes and gives ideas for process improvement and cost savings.

People Management - Monitors and enables the achievement of goals and key performance indicators for direct reports and ensures effective implementation of the performance management process in the section.

- Develops talent within the team by providing guidance, ongoing feedback, coaching and development opportunities to individuals to enable achievement of the defined goals.

Risk and Internal Control Responsibilities

- Implements the risk policies and processes (operational, regulatory, financial, informational, reputational and audit risks), ensuring that that these meet regulatory and internal requirements.

- Implements the internal control systems in the department and participates in the departmental audits.

- Implements practices to bridge gaps identified during departmental audits

SECTION IV: KEY INTERACTIONS

Key Internal Interactions Purpose of Interaction

Branches/Other Units of LIMOPS - For continuous feedback to unit members and Team Leaders on processes and activities with a focus on bringing in improvement.

- For Verifying the resolution received from Branches and guides the team members towards the best possible solution.

- For providing regular training to the team members on processes and systems.

- For handling escalations of Branches.

- For discussing the process related changes, projects with various Stakeholders of the organization.

Key External Interactions Purpose of Interaction

BC Partners/Vendors - For coordination with various vendors & BC partners for process related issues/ clarifications. (If applicable to the job role)

SECTION V: KNOWLEDGE & EXPERIENCE

KNOWLEDGE

Minimum Qualifications - Graduate/ Postgraduate from a recognized university/premium business school.

Professional Certifications - Diploma in Banking would be added advantage.

Language Skills - Fluent in written/spoken English & Regional languages.

EXPERIENCE

Years of Experience - More than 10 years of Retail Liabilities/Depository Operations experience (As applicable to the Job role)

Nature of

Experience - Knowledge of Core Banking System(s), DP System(s), KYC guidelines and Deliverables management. (As applicable to the Job role)

- Experience in system automation/ operations projects management will be considered an added advantage.

- Prior experience of handling a team.

SECTION VI: COMPETENCIES & KEY PERFORMANCE INDICATORS

BEHAVIORAL COMPETENCIES

Core Competencies Competency Name Behaviors

- Influences Others - Effectively uses positive influencers and counters negative influencers to meet his objective in a situation.

- Strive for Continuous Improvement - Strives to continuously improve existing process and devise new ways of doing things within own sphere of operation to enhance efficiency in operations and processes

- Commitment to Quality - Identifies sources of errors or aspects impacting quality of work/service delivery and determines a course of action to prevent their recurrence.

- Takes Initiative - Seeks out new challenges, secures resources and work towards achievement of success

TECHNICAL COMPETENCIES

Technical Competencies - Proficient in KYC Practices and compliance policies

- Project Management.