Yes Bank - Assistant Manager - Relationship Manager - Ultra-Premium Product

Job Purpose:

Ensure customer service excellence & relationship management by delivering service to an Ultra-Premium product of customers with requisite courtesy & accuracy and adherence to service and sales compliance.

Job Responsibilities:

- Catering to service/product needs for an ultra-premium segment of YBL customers.

- Ensure Customer service excellence by displaying complete onus to the customers query/problems

- Delivering service with requisite Courtesy and Accuracy

- Nil Defects (100% adherence to product and process)

- Ensuring Nil Customer complaints

- Escalating/highlighting customer problem incidences

- Adherence to service and sales compliance

- Cross Selling/up-selling on set products (assets and liabilities products)

- Ensuring Process efficiency by achieving set targets of call quality.

Qualifications, Experience & Skills:

Qualifications:

Graduate/Post Graduate from a recognized university

Competencies/Skill Sets required:

- Minimum of 3-4 years experience in customer service industry preferably having serviced HNW segment of customers/experience in hospitality.

- Pleasant personality with excellent written and oral communication

- Passion towards service & sales.

- Enthusiastic and self-motivated

- Ability to work in a dynamic environment

- Good comprehension skills

- Team player with a positive attitude

- Knowledge about banking Industry will be an added advantage

Computer skills:

- Conversant with MS-Office & working knowledge of contact center systems

- Retail Asset System (FINONE),Lead Management systems, Vision Plus.

Other skills:

- Excellent Business Communication skills. Multilingual skills will be a plus.

- Good numerical, analytical & problem solving skills.