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28/06 Neelmay Singh
HR Manager at XTEN-AV

Views:94 Applications:33 Rec. Actions:Recruiter Actions:7

XTEN-AV - Manager - Customer Success (4-5 yrs)

Any Location Job Code: 1117524

Customer Success Manager

- We are looking for a motivated and experienced Customer Success Manager to join our team! As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our customers.

- Duties for the customer success manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests.

- Candidate must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. He/she should engage with customers, maximize value, and create strategies to grow our customer base.

Customer Success Manager Responsibilities :

- Develop and manage our customer portfolios.

- Ensuring great client experience for existing customers

- Hold product demonstrations/webinars for new prospective customers.

- Onboarding new customers.

- Mediate between clients and the organization.

- Handle and resolve customer requests and complaints.

- Minimize customer churn

- Continuously improving customer experience.

- Encourage upsells and cross-sells.

Customer Success Manager Requirements & Skills :

- At Least 4 to 5 years of Experience in similar roles.

- Exceptional ability to communicate and foster positive business relationships

- Comfortable in working on EST time Zone

- Excellent verbal and written communication skills

- Strong interpersonal skills

- Highly organized and able to multitask.

- Good Knowledge of customer success processes.

- Passion for service.

Salary Range : 15-20 lakhs per annum

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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