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18/08 Saurabh Grewal
Manager - Talent Acquisition at Xpressbees

Views:263 Applications:77 Rec. Actions:Recruiter Actions:3

Xpressbess - Manager - Customer Service (8-12 yrs)

Pune Job Code: 1141638

- Supervising day-to-day operations in the customer service department.

- Responding to customer service issues in a timely manner.

- Creating effective customer service procedures, policies, and standards.

- Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.

- Implementing an effective customer loyalty program.

- Maintaining accurate records and documenting all customer service activities and discussions.

- Assessing service statistics and preparing detailed reports on your findings.

- Hiring and training new customer service agents.

- Managing the approved budget of the customer service department.

- Staying informed on the latest industry techniques and methods.

Women-friendly workplace:

Maternity and Paternity Benefits

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