Xiaomi - Manager - Collection

Job description:

This role will allow the successful candidate to work with primarily unsecured product portfolios across multiple business lines & services (pan India). These will include various lending products for individuals (both salaried & self-employed) as well as small/medium enterprises. Some of these products would be, Unsecured PL (small, medium & large ticket), Line of Credit, BNPL & Business loans.

Key/Primary Responsibilities:

- Build collections infrastructure & strategy from scratch catering to all buckets

- Assess, Evaluate & Appoint right vendors/partners/agencies

- Manage tele-calling, field teams, etc. to recover dues through agencies or in-house as per the defined strategy

- Monitor performance of various collections teams/agencies on different parameters and address performance deficiencies leading to achieve pre-defined desired efficiency targets

- Regularly track & monitor resolution and flow rates and take proactive steps to reduce and/or control forward flows

- Perform RCA to get to the bottom of various resolution related issues in order to provide effective & timely solutions based on data-driven outcomes in conjugation with real-time on-ground feedback from agents

- Improve efficiency & unit economics by building a robust allocation strategy (segment & bucket based communication/treatment) with the help of the data science team

- Closely work with analytics team & successfully conceptualize, develop and deploy advanced solutions to improve efficiency

- Create a detailed collections MIS with the help of the Analytics team

- Capture/record data points/feedbacks/status/outcome and ensure continuous feedback to the Analytics team to help identify patterns to improve strategy

- Perform random audits on a regular basis

- Define & propose incentive structures for agents/agencies subject to management approval

Skills required:

- Unsecured credit products and industry knowledge

- Geographical knowledge and accessibility

- Team building/Team Management skills and self-starter

- Negotiation and interpersonal skills: It is essential that they can negotiate and influence people towards achieving a predetermined goal.

- Must possess the ability to make deductions and meaning from rather complex and abstract situations and make sound decisions from them

- Ability to turn incomplete, conflicting, or ambiguous inputs into solid action plans

- Proficiency with Microsoft Office (Excel, Word, PowerPoint) applications;

- Education: A minimum of Bachelor's degree in finance, business, economics, or BTECH/BE or other fields is required.