Xceedance - AVP - Quality Assurance

Quality Assurance is a key requirement of Insurance Operations. Maintaining quality of all service deliverables is important for the services being rendered for the client.

- This role would require the individual to be responsible for the delivery of Quality function (transactional quality & process excellence). This person should have experience in implementing transactional quality framework and driving process improvements initiatives across global P&C insurance processes

JOB RESPONSIBILITIES :

- Establish, track and report on process/ productivity metrics / efficiencies to deliver and exceed on SLA / business expectations

- Partner with Operations to jointly identify, prioritize and weed out operational issues / process defects leading to improvement / enhancement in quality / productivity

- Responsible for outlining the strategy and executables for QA function

- Partner with relevant teams to identify process gaps and work to eliminate these gaps through use of quality and process improvement tools (new business set up and steady state processes)

- Assist and support other productivity enhancement measures that may be undertaken by other departments through appropriate deployment of trained six sigma / quality resources to guide and steer such initiatives

- Build a strong quality function with a strong team capable of delivering on quality requirements

ROLE/DEMANDS :

- Strong industry exposure to Insurance Property & Casualty

- Should have experience of setting up / managing Quality / Process Enhancement function

- Strong analytical, quality and execution orientation

- Must have exposure to the various sampling methodologies for transactional quality audits

- You will be deploying solutions to help business eradicate transactional errors

- Work with the training team to deploy corrective action plans

- You will be required to conduct periodic time and motion and FTE validation exercises for all the operations processes

- Must be capable of articulating quality agenda, evolving quality mindset in team and rallying team along to drive the quality mindset culture across the organization

- Understanding Business requirements & liaison with the client team for delivery of Quality solutions

- You will define, design and implement process improvements by identifying opportunities to provide benefits to the client organization

- Work closely with the operations and process enhancements (Lean six sigma team) to identify opportunities for improving processes

QUALIFICATIONS :

- 12+ years of Insurance P&C experience

- 5+ years of managing quality / process improvement function

- Hands on experience in implementation of transactional quality function

- Quick learner with ability to adapt to changing environment.

- Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of executives, subject matter experts and vendor resources.

- Six sigma Black belt certified with completed projects (desirable)

- Strong customer service orientation

- Ability to work in a team environment

- Should have been a part of process improvement initiatives (preferably lead)

About Xceedance Inc. :

- With office in US, UK and India, Xceedance is a global provider of insurance analytics, technology, operations, and consulting services for insurance carriers, reinsurance companies, brokers, managing general agencies (MGAs) and program administrators.

- We partner with insurance companies to launch new products, drive operations, implement cutting-edge technology, and deliver capabilities in advanced analytics and process optimization.

- Xceedance is known in the insurance space as a cost-effective, one-stop shop, with expertise in building custom applications and enabling the synergies between various functions across insurance; our analytical and technical know-how and extensive understanding of insurance processes gives us the competitive edge.

- Our team of skilled engineers, mathematicians, data scientists, and actuaries support key functions within our client organization including business intelligence, underwriting, actuarial and catastrophe modelling.

- Our operations and finance experts help optimize internal processes, while driving incremental value through the establishment of centers of excellence for our clients- business at our offices in India.