iimjobs

.com
Chat

iimjobs
jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
16/06 Writer Corporation
AM - HR at Writer Corporation

Views:1966 Applications:41 Rec. Actions:Recruiter Actions:10

Writer Corporation - Manager/Senior Manager - Customer Service/Pricing Strategy (9-10 yrs)

Mumbai Job Code: 346349

Salary Range: 13 - 15 LPA

- Define business development and pricing strategy for Global Move Management Business agents

- Manage and build relationships with all RMC contacts including move coordinators.

- Monitor and resolve service escalations on a daily basis

- Do periodic scheduled calls with RMC's for service feedback.

- Ensure proper and updated file management for the GMMS team

- Monitor shipments to ensure they are managed within the agreed timelines.

- Review cost sheets at every stage and ensure move profitability.

- Prepare and maintain list of agents to be used on GMMS shipments based on service feedback and costs.

- Document SLA's for agent partners and monitor them on a regular basis.

- Maintain SLA's and TAT's as per RMC guidelines.

- Monitor service scores and ensure top block ratings with all RMC's.

- To price lanes / moves as per OFS (Order for service) received from RMC's and provide feedback to pricing team. Monitor and take corrective actions on lanes priced or to be priced.

- Ensure all updates are recorded as per RMC guidelines offline as well as online.

- Monitor and improve communication of GMMS team with internal and external customers

- Prepare projections and monthly reports for GMMS business MIS.

- Ensure 100% billing on time as per the billing TAT's. Oversee collections / receivable performance.

- To build and manage a robust process to ensure Customer Delight and enhance the RMC experience

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

See more initiative
Add a note
  • Apply
  • Assess Yourself
  • Save
  • Insights
  • Follow-up
Something suspicious? Report this job posting.