jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
09/11 Shubha Gupta
HR Manager at Workindia

Views:1284 Applications:383 Rec. Actions:Recruiter Actions:0

WorkIndia - Business Head - Customer Experience & Operations (3-5 yrs)

Bangalore Job Code: 862982

Head - Customer Experience & Operations


About WorkIndia :

- WorkIndia started with One & Only One Purpose - To provide jobs to the Poor of India.

- Our Vision is - To Provide meaningful livelihoods to the 23.7 Cr blue-collar individuals of India and now the 120 Cr blue-collar individuals on this planet

- Fortunately, after 6 years of constant struggles, towering over 1000's of naysayers, a twinkle in our eye and a keep moving, no matter what- attitude - in January 2020, WorkIndia became the Largest Technology platform in India (53,000 unique companies posting a job per month; 3.1 million monthly active users; 38 Lakh calls processed on the platform.

- To know more about WorkIndia please visit: https://www.workindia.in/about/

Who should consider this role :

- If you believe that, through your work experience, you have gained the skills of scaling the Customer Experience and Operations process and want an open canvas with a team with whom you will build a new vertical from scratch, then WorkIndia is the place for you.

- Work India's challenges are unique, so you should be comfortable in uncharted territory and pumped to build an awesome process to cater to our large employer base

Role : Business Head - Customer Experience and Operations

Responsibilities :

- Building and Owning Customer Experience and Operations process

- End to end responsibilities of defining KRAs, SLAs and processes such that 100% fulfillment (providing hire to employers) happens for employers

- Build an efficient tele calling operations to do fulfillment process from scratch

- Owning the happiness metric (NPS) and the entire user journey

- Suggesting product enhancements to improve user experience

- Coordinating with stakeholders within the company to achieve target metrics

- Work closely with leadership team future strategies

- Lead and inspire team members

Eligibility Criteria :

- Candidate should have 3-5 years of experience in leading the customer experience and operations team

- Should have worked in a Series B+ startup

- Should be B.Tech/B.E from top institutes

- Should be ready to relocate to Bangalore

- Notice period should be 2 months or less than that

Preferred Qualifications : Startup experience at companies such as Flipkart, Uber, Ola, Swiggy, Zoom Car, Zomato, Amazon, Rapido, Rivigo, etc. are preferred

Skills :

- Should be high on ownership and responsibility

- Should have worked in aggressive target driven culture

- Should be proactive

- Should be open to try out new experiments

- Should be able to inspire large teams

- Should have frugal mind-set

- Should display never give up Attitude

- Should be able to work with different teams

- Should have displayed an urge of rapidly growing within an organization and take higher responsibilities

Salary : No salary bar for the right candidate. Paying higher than the market standard

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
Something suspicious? Report this job posting.