Key Responsibilities: - Understand customer outcomes by communicating with customers, analyse customer health metrics, run NPS - Represent the voice of the customer to provide input into every core product, marketing and sales process - Collaborate closely with sales, product to support renewals and expansion/upsell opportunities - Serve as the primary contact for the onboarding of new customers as well as post go-live support - Gauge customers- levels of engagement with the company and provide feedback to the other teams regarding product and service improvements. - Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base - Would be required to build up the CS team Requirements: - 3-5 Years of customer success experience in SaaS for B2B clients in US & EU - Extensive track record of working in a customer facing role - Experience of working with live chat platform useful but not essential - Experience building & maintaining relationships, while working to mitigate churn & drive renewals - Knowledge/Experience of Hubspot CRM & project management tools - Experience of setting up & analysing Csat &/or NPS scores to understand & drive engagement/retention/upselling - Scrum certification &/or PMP certification would be given preference - Should have managed a team size of 3 to 5 people

Delhi NCR

Wobot.ai - Senior Manager - Customer Success - B2B/SaaS - US/EU Region 

Wobot.ai - Senior Manager - Customer Success - B2B/SaaS - US/EU Region  ,Job Description for Wobot.ai - Senior Manager - Customer Success - B2B/SaaS - US/EU Region  in Wobot.ai in  Delhi NCR for (3-6) years of experience. Apply Now!

Job Description for Wobot.ai - Senior Manager - Customer Success - B2B/SaaS - US/EU Region  in Wobot.ai in  Delhi NCR for (3-6) years of experience. Apply Now!