Assistant Vice President - Talent Acquisition at Citi
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WNS - VP/Lead Consultant - Capability (9-24 yrs)
Being a fresh graduate with no experience, I started at WNS as an intern and got great industrial exposure along with the opportunity to explore diverse process functions, improve my skills, meet new people and have fun at the same time. With this foundation, I was able to begin my career as a senior associate at this very same place working under people, who were not just my managers but mentors as well. What I like most about working at WNS...
KRITI SHARMA, ASSISTANT MANAGER - OPS
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Lead Consultant - Capability ( VP Equivalent )
- Drive Digital in Business processes focusing on customer interactions across channels
- Lead a cluster of verticals and is responsible for digital revenue and digital deployments in these verticals
- Proficient in handling technology projects, business planning, inside sales, pre-sales, consulting
- Designing technology enabled solutions to solve business problems for our customers
- Proficient in creating the Product Roadmap, Overall strategy and Blueprint for implementing Emerging Technologies
- Continually acquire knowledge on emerging technologies in the contact center space through collaboration with solution providers
- Working with delivery teams on process improvement projects and delivering value outcomes through a combination of technology levers, process mapping & effort estimation, and design thinking principles
- Lead Client presentations and workshops
- Lead Partnerships and Alliances and work collaboratively with multiple teams to onboard the right partners.
- Work with internal technology teams to build niche solutions leveraging existing or partner platforms.
- Create a compelling business case basis return on investments for the deployments planned
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