WNS - VP/Lead Consultant - Capability

Lead Consultant - Capability ( VP Equivalent )

- Drive Digital in Business processes focusing on customer interactions across channels

- Lead a cluster of verticals and is responsible for digital revenue and digital deployments in these verticals

- Proficient in handling technology projects, business planning, inside sales, pre-sales, consulting

- Designing technology enabled solutions to solve business problems for our customers

- Proficient in creating the Product Roadmap, Overall strategy and Blueprint for implementing Emerging Technologies

- Continually acquire knowledge on emerging technologies in the contact center space through collaboration with solution providers

- Working with delivery teams on process improvement projects and delivering value outcomes through a combination of technology levers, process mapping & effort estimation, and design thinking principles

- Lead Client presentations and workshops

- Lead Partnerships and Alliances and work collaboratively with multiple teams to onboard the right partners.

- Work with internal technology teams to build niche solutions leveraging existing or partner platforms.

- Create a compelling business case basis return on investments for the deployments planned