WNS - Senior Group Manager - Travel Presales & Solutions

Responsibilities -

- Part of the Travel Presales Team. Will be responsible to manage end to end Presales and Solutions engagements,

- Should have experience of Contact centre technology

- in depth knowledge of governance model and innovations

- Travel or Retail BPO pursuits cutting across key stages of pre-sales function such as Solution Designing, Solution Presentation, Deal Closure and Handover Stage

- Conceptualize and design solutions for Travel or retail pursuits, meeting unique requirements as stated in RFI/RFP document, enabling customers to derive value propositions from proposed solution

- Content Management: Prepare collaterals, case-studies and presentations for solution walkthroughs and sales pitches

- Define To-Be operating model that can deliver operational efficiency and transformational effectiveness using technology and business levers

- Work with IT solution providers to design and develop solutions enabling customers to derive value propositions from proposed solution

- Co-ordinate with Finance, Legal, Service Delivery, Transition and Technology teams for content development on pricing, transition plan, tools and technology proposals and effort estimates

- Participate in client workshops and presentations

- Conduct periodic reviews & toll gates to ascertain if project is on schedule and identify phases that seem to be slipping

- Working with Front-end Sales Lead to respond to Requests for Proposals (RFP) and Requests for Information (RFI)

- Providing Solution Consulting and advisory services to customers in the Travel or Retail space