WNS - Senior Group Manager - Transformation - Insurance/Banking Domain

Insurance / Banking domain and strong Consulting

Very strong command exec presence

Open to extensive travel. Business Transformation Consulting background.

Skillset and Key accountability:

- Help client organizations realize /solve for their strategic business objectives by driving Six-Sigma, Lean projects & tech led transformation projects.

- Create and Drive Business Process Excellence and Transformation strategies & Projects for Insurance /Banking domain

- Identify key operating areas for Operations and drive improvement initiatives (Process Improvement / Transformation / Automation etc.) to attain process excellence.

- Drive Quality Management System within the vertical.

- Drive Quality Net Savings in the vertical.

- Drive VOC actionable across the team and maintain/improve scores.

- Drive inputs from VOC for improvements.

- Contribute and present in client/customer reviews/meetings.

- Adhere to compliance to quality standards.