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05/03 Sahil Kapoor
Leadership Hiring at WNS Global Services

Views:2137 Applications:203 Rec. Actions:Recruiter Actions:17

WNS - Senior Group Manager - Training - Insurance Domain (12-18 yrs)

Pune Job Code: 547644

Being a fresh graduate with no experience, I started at WNS as an intern and got great industrial exposure along with the opportunity to explore diverse process functions, improve my skills, meet new people and have fun at the same time. With this foundation, I was able to begin my career as a senior associate at this very same place working under people, who were not just my managers but mentors as well. What I like most about working at WNS...

KRITI SHARMA, ASSISTANT MANAGER - OPS

Senior Group Manager - Training (Insurance)

- Manage Training department for multiple client operations and locations; Responsible for building Domain Expertise in Insurance for employees aligned to Business Unit by leveraging the Verticals Training framework.

- The Training Leader will have to work closely with key stakeholders of WNS and maintain, cultivate and nurture relationships between the organization and external partners.

- The responsibilities include: Introducing ideas and concept and stimulating thinking and dialogue; develop policies outlining training framework, content, voice, processes and context; facilitate cooperative and collaborative learning and problem solving

Key Responsibilities :

- Internal talent development and strategic positioning of training practices across geographies

- Client management and seamless delivery, customer service management, and learning and development

- Set up well-structured Training Frameworks and ensure innovative training practices

- Establish strong rigor of Training controls (publish periodic dashboard/reports) to ensure Effectiveness and Efficiency of training delivered to new and existing employees

- Organize Process-Product-Systems-Skills Training for New and Existing Employees

- Participate in activities planned for New Client/Business Win. Eg. Provide RFP inputs, Due Diligence, Client presentations to showcase Training effectiveness

- Supervise and Mentor a team of Training Managers and Trainers across multiple locations

- Contribute and evolve the BU Training Strategy framework by establishing new and improved practices

- Develop Training Content and Delivery Tools in accordance with client operations

- Represent Operations for Internal/External Audits on Training material/Update procedures/Effectiveness, etc.

- Work with Quality Teams to ensure QA feedback is improved through Training Interventions

- International BU support

- SPOC with LA for voice and process trainings

- Crucial intervention during hiring at Role Band A level

- Conduct certification and ongoing development of Auxiliary Trainers

- Serve as content resource person

- Responsible for capacity planning and scheduling along with observing and tracking progress of team members

- Establish and design structure of learning context

Desired Skills :

- Excellent Communication skills - written & verbal along with great presentation skills

- Insurance Domain Expertise on GI side

- Experience in leading training function in BPM environment

- 12+ years of Total Experience, of which 4+ years in leadership role

- Flexibility to work in shift timings as per business need

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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