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Assistant Vice President - Talent Acquisition at Citi
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WNS - Senior Group Manager - Technology Services (14-30 yrs)
Being a fresh graduate with no experience, I started at WNS as an intern and got great industrial exposure along with the opportunity to explore diverse process functions, improve my skills, meet new people and have fun at the same time. With this foundation, I was able to begin my career as a senior associate at this very same place working under people, who were not just my managers but mentors as well. What I like most about working at WNS...
KRITI SHARMA, ASSISTANT MANAGER - OPS
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Role: Sr.Group Manager - Technology Services.
Location: Pune
Application support Manager.
- Should have strong insurance industry support experience and oracle fusion finance experience would be a big plus.
- Should have overall experience of 14 to 15 years with insurance client experience of at least 5 years and good Oracle fusion finance experience.
- Should have managed a support team of atleast 10 people overseeing all deliverables to the customer and managing SLAs
- Should be good in stakeholder management and reporting.
- Should be well versed with ITIL processes for support
- Ability to Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis
- Ability to identify potential areas of service improvement.
- Experience with Problem management and Incident management
- Should have strong customer support and service focus with a desire to high quality service.
- Consulting experience would be a plus.
- MBA educational qualification would be a plus.
- Good people management skills is a must.
- Excellent verbal and written communication skills.
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