Group Manager at WNS Global Services
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WNS - Senior Group Manager - Technology Services (14-30 yrs)
Role: Sr.Group Manager - Technology Services.
Application support Manager.
- Should have strong insurance industry support experience and oracle fusion finance experience would be a big plus.
- Should have overall experience of 14 to 15 years with insurance client experience of at least 5 years and good Oracle fusion finance experience.
- Should have managed a support team of atleast 10 people overseeing all deliverables to the customer and managing SLAs
- Should be good in stakeholder management and reporting.
- Should be well versed with ITIL processes for support
- Ability to Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis
- Ability to identify potential areas of service improvement.
- Experience with Problem management and Incident management
- Should have strong customer support and service focus with a desire to high quality service.
- Consulting experience would be a plus.
- MBA educational qualification would be a plus.
- Good people management skills is a must.
- Excellent verbal and written communication skills.