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14/05 Hussain Kagalwala
Group Manager at WNS Global Services

Views:2927 Applications:207 Rec. Actions:Recruiter Actions:15

WNS - Senior Group Manager - Technology Services (14-30 yrs)

Pune Job Code: 697680

Role: Sr.Group Manager - Technology Services.

Location: Pune

Application support Manager.

- Should have strong insurance industry support experience and oracle fusion finance experience would be a big plus.

- Should have overall experience of 14 to 15 years with insurance client experience of at least 5 years and good Oracle fusion finance experience.

- Should have managed a support team of atleast 10 people overseeing all deliverables to the customer and managing SLAs

- Should be good in stakeholder management and reporting.

- Should be well versed with ITIL processes for support

- Ability to Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis

- Ability to identify potential areas of service improvement.

- Experience with Problem management and Incident management

- Should have strong customer support and service focus with a desire to high quality service.

- Consulting experience would be a plus.

- MBA educational qualification would be a plus.

- Good people management skills is a must.

- Excellent verbal and written communication skills.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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