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28/07 Hussain Kagalwala
Assistant Vice President - Talent Acquisition at Citi

Views:7435 Applications:158 Rec. Actions:Recruiter Actions:9

WNS - Senior Group Manager - Quality - Travel Vertical (10-25 yrs)

Manila/Philippines Job Code: 360350

Being a fresh graduate with no experience, I started at WNS as an intern and got great industrial exposure along with the opportunity to explore diverse process functions, improve my skills, meet new people and have fun at the same time. With this foundation, I was able to begin my career as a senior associate at this very same place working under people, who were not just my managers but mentors as well. What I like most about working at WNS...

KRITI SHARMA, ASSISTANT MANAGER - OPS

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Role : Sr.Group Manager - Quality

Location : Manila,Philippines

Certification : MBB(Preferred)/ Blackbelts

The person would be responsible for Quality Management for an OTA client under the Travel vertical.

Key Accountabilities :

- Meeting & Exceeding Quality Metrics

- Ensure minimum or no variance in Calibration between Company and the Clients

- Bring Client Value Adds

Job Responsibilities :

Customer Focus : Transactional Quality Management

Employee Focus : Develop employees in Quality through ongoing Quality training

Financial Impact : Take up Improvement Projects where there are any financial impact or losses to Company

Internal Control & Business Processes : Maintain the Quality Management system for the Clients

Personal Attributes :

- High Initiative and Enthusiasm to drive improvements and quality culture

- Strong communication skills (Written & Verbal), Should be able to communicate with various levels in the organization at the same time.

- Prioritizing and Organizing Skills.

- Ability to work with a team.

- Analytical and problem solving skills.

- Leadership Skills to lead a team

- Exposure to quality and understanding of quality resources & their requirements

- Hands-on with Excel, PPT, other MS office tools, other presentation & project management tools

- Analytical and Logical Thinking

- Reporting and Co-ordination Skills

- Open to travel between locations

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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