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Assistant Vice President - Talent Acquisition at Citi
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WNS - Senior Group Manager - Quality Leader - BlackBelt/MBB (12-25 yrs)
Being a fresh graduate with no experience, I started at WNS as an intern and got great industrial exposure along with the opportunity to explore diverse process functions, improve my skills, meet new people and have fun at the same time. With this foundation, I was able to begin my career as a senior associate at this very same place working under people, who were not just my managers but mentors as well. What I like most about working at WNS...
KRITI SHARMA, ASSISTANT MANAGER - OPS
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Sr Group Manager - Quality
Location - Pune/ Mumbai
Certification: Six Sigma (Black Belt, MBB)
- Transformation Quality in the Travel CIS space.
- 12+ years of experience in Contact Centre/Customer Service experience - Voice Process is a must.
- Creating opportunities & executing for client value, growth, product development in CIS space, consulting opportunities.
- Strong oral & written communication, domain experience in CIS and Quality/ transformation tools + client connects.
- Candidate should be an expertise in Consulting & Transformation.
- Strong Six Sigma and Lean skills. Experience of doing high impact Six Sigma and Lean projects
- Good skills on identifying opportunities for automation, transformation, consulting etc
- Knowledge on RPA, Technology tools, Digital transformations etc would be preferred.
- Client facing Role & Analytical Blend is a must.
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