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12/04 Hussain Kagalwala
Assistant Vice President - Talent Acquisition at Citi

Views:7680 Applications:134 Rec. Actions:Recruiter Actions:7

WNS - Senior Group Manager - Quality - Customer Interaction Services (10-30 yrs)

Mumbai/Pune Job Code: 440762

Being a fresh graduate with no experience, I started at WNS as an intern and got great industrial exposure along with the opportunity to explore diverse process functions, improve my skills, meet new people and have fun at the same time. With this foundation, I was able to begin my career as a senior associate at this very same place working under people, who were not just my managers but mentors as well. What I like most about working at WNS...

KRITI SHARMA, ASSISTANT MANAGER - OPS

Sr Group Manager - Quality - Pune/ Mumbai - CIS (Customer Interaction Services)

Certification: Six Sigma(Black Belt, MBB)

Transformation Quality in the Travel CIS space.

10+ years of experience in Contact Centre/Customer Service experience - Voice Process is a must.

Creating opportunities & executing for client value, growth, product development in CIS space, consulting opportunities.

Strong oral & written communication, domain experience in CIS and Quality/ transformation tools + client connects-

Candidate should be an expertise in Consulting & Transformation.

Strong Six Sigma and Lean skills. Experience of doing high impact Six Sigma and Lean projects

Good skills on identifying opportunities for automation, transformation, consulting etc

Knowledge on RPA, Technology tools, Digital transformations etc would be preferred.

Client facing Role & Analytical Blend is a must.

Travel domain Preferred.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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