WNS - Senior Group Manager - Quality - BB/MBB - F&A Domain

BRIEF JOB DESCRIPTION:

- Drive quality and improvement projects in F&A domain

KEY ACCOUNTABILITIES:

- Drive projects in MMC F&A, especially General Ledger processes (including Six Sigma and Lean interventions)

- Drive QNS (Quality Net Savings) within the team

- Drive SLA adherence / Customer CTQ - ensuring all parameters are met and appropriate corrective and preventive actions are being taken

- Contribute and present in client/customer reviews/meetings on the projects

- Adhere to compliance to Quality standards (ISO, COPC etc)

- Drive Continuous Improvement projects

- Initiate and best practice sharing across the team

- Drive people development by aligning to the Quality DNA program

- Drive culture of data based decision making

JOB RESPONSIBILITIES:

- The jobholder is responsible for running improvement initiatives in the Finance & Accounting vertical. This includes identifying possible improvement opportunities, making improvement plans, implementing them, and ensuring handover to Operations, transfer knowledge and skills learned during the expert training sessions to other employees.

Requirements:

- Deep domain knowledge on F&A

- Extensive experience of driving projects within F&A domain

- Should Be BB Certified

- Process Improvement Project Experience