WNS - Senior Group Manager - Quality

Role : Sr.Group Manager - Quality

Location : Manila,Philippines

Certification : MBB(Preferred)/ Blackbelts

The person would be responsible for Quality Management for an OTA client under the Travel vertical.

Key Accountabilities :

- Meeting & Exceeding Quality Metrics

- Ensure minimum or no variance in Calibration between Company and the Clients

- Bring Client Value Adds

Job Responsibilities :

Customer Focus : Transactional Quality Management

Employee Focus : Develop employees in Quality through ongoing Quality training

Financial Impact : Take up Improvement Projects where there are any financial impact or losses to Company

Internal Control & Business Processes : Maintain the Quality Management system for the Clients

Personal Attributes :

- High Initiative and Enthusiasm to drive improvements and quality culture

- Strong communication skills (Written & Verbal), Should be able to communicate with various levels in the organization at the same time.

- Prioritizing and Organizing Skills.

- Ability to work with a team.

- Analytical and problem solving skills.

- Leadership Skills to lead a team

- Exposure to quality and understanding of quality resources & their requirements

- Hands-on with Excel, PPT, other MS office tools, other presentation & project management tools

- Analytical and Logical Thinking

- Reporting and Co-ordination Skills

- Open to travel between locations