WNS - Senior Group Manager - Finance & Accounts Operations

To manage an insurance client to help us grow the business and farm the practice for the future. Can allocate more accounts responsibility basis the mettle / experience of the candidate

Parameters:

- Minimum 12 years of experience with F&A

- Excellent communication skills and demonstrated client management experience

- Chartered Accountant or equivalent is mandatory

- Insurance domain will be an added preference

Location : Pune

Job Description :

- Client interaction - Excellent Client Management, aiming at excellent Voice of Customer (VOC) scores and basis interaction with the client help WNS gain further business.

- Managing client partners, sales leaders and operations leader as a single point of contact for the customer.

- Process management - Responsible for management and coordination of overall operations, SLA delivery across all processes, quality and general administration for a very key client

- Manage conference calls/other communication with the client and build a rapport with key client contacts.

- Team Management and People Development -Lead & motivate a team of Support and Operation Leaders and ensure their development through direct coaching/feedback wherever required, Support Learning and development initiatives, Coaching and counseling, staff motivation retention programs. Effectively implement rewards/recognition, appraisal & Incentive programs. Create cross-functional teams to encourage team building.

- P and L accountability.

- Farming, supporting new business initiatives.

- Internal co-ordination with Projects and EU's to meet SLA standards.

- Transitioning support.

- Responsible for ensuring the infrastructure utilization is done keeping in view the business requirements/new process migrations.

At WNS, we believe in innovation and synergizing our operating roles with the new waves of Transformation. Any inclination with demonstrated experience in Transformation/automation is welcomed and encouraged by WNS.

Competencies/ Skill set:

- Experience working in milestone and deadline driven environment

- Ability to influence leadership, work with people and drive towards common solutions and issue resolutions.

- Experience coaching team leaders and working teams in delivering their projects.

- Excellent communication and presentation skills.

- Good numerical and analytical ability.

- Proven business acumen