WNS - Senior Group Manager - Contact Center Operations - Travel Domain

Location: Philippines(Manila & Iloilo)

Sr. Group Manager (AVP equivalent) - Contact Center operations

Looking at leaders with Travel/Airline domain experience.

Location : Philippines.

Key Accountabilities : Client Management, Service Delivery, People Management and P&L Management.

Job Responsibilities : The person would be responsible for the operations of all Service Delivery processes operating out of Mumbai/Philippines.

His/ Her Key responsibility would include :

- Managing multi-site operations.

- Client Management and ensuring farming of growth and high VOC

- Process Delivery - Meeting exceeding SLA's

- People Management - Managing Retention and high E Sat.

- P&L- Managing the day to costs and run the account profitably

- Driving change management within the team

- Driving year on year productivity gains within his area of operations.