Group Manager at WNS Global Services
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WNS - Senior Group Manager/AVP - Operations (10-20 yrs)
Position: Sr.Group Manager(equivalent to Assistant Vice President) - Operations.
Location: Airoli Mumbai.
Reports to General Manager, Ops.
The role entails overlooking Operations for US Retail client.
Line of Businesses: Non Voice (Email & Chat).
- Looking for someone sound in managing P&L, CSAT/DSAT & overlooking operations support - Training, WFM & Quality control.
- Someone with strong client interfacing background.
- Previous Retail background will be an added advantage.
- Role involves working in rotational shifts.
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