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28/07 Hussain Kagalwala
Group Manager at WNS Global Services

Views:11386 Applications:471 Rec. Actions:Recruiter Actions:16

WNS - Senior Group Manager/AVP/General Manager - Operations - Travel Domain (10-25 yrs)

Mumbai/Iloilo/Manila/Philippines Job Code: 360395

Multiple roles open within operations at Sr Group Manager (AVP) & General Manager

- Travel/Airline experience mandatory. The role supports OTA business within the Travel vertical.

Location : Iloilo(Philippines), Manila(Philippines) & Mumbai

Skill level : Customer Service, Client Management, Team Management, P&L Accountability, Overall process Management.

Brief Job Description : Client Management, Service Delivery and People Management

Key Accountabilities :

Job Responsibilities : The person would be responsible for the operations of all Service Delivery processes operating out of Mumbai.

His/ Her Key responsibility would include :

- Managing India Operations site for the respective process/client.

- Client Management and ensuring farming of growth and high VOC

Process Delivery : Meeting exceeding SLA's

People Management : Managing Retention and high E Sat.

- Driving change management within the team

- Driving year on year productivity gains within his area of operations.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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