Group Manager at WNS Global Services
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WNS - Senior Group Manager/AVP/General Manager - Operations - Travel Domain (10-25 yrs)
Multiple roles open within operations at Sr Group Manager (AVP) & General Manager
- Travel/Airline experience mandatory. The role supports OTA business within the Travel vertical.
Location : Iloilo(Philippines), Manila(Philippines) & Mumbai
Skill level : Customer Service, Client Management, Team Management, P&L Accountability, Overall process Management.
Brief Job Description : Client Management, Service Delivery and People Management
Key Accountabilities :
Job Responsibilities : The person would be responsible for the operations of all Service Delivery processes operating out of Mumbai.
His/ Her Key responsibility would include :
- Managing India Operations site for the respective process/client.
- Client Management and ensuring farming of growth and high VOC
Process Delivery : Meeting exceeding SLA's
People Management : Managing Retention and high E Sat.
- Driving change management within the team
- Driving year on year productivity gains within his area of operations.
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