WNS - Senior General Manager - Actuarial

Sr. General Manager - Actuarial

FINANCIAL & REGULATORY CONTROLS

Reporting to : AFO Delivery Lead

Level : General Manager / Sr.General Manager Reporting for : Actuarial Operations

Accounts : Aviva Finance Organisation Location : All locations

BROAD JOB PROFILE

The desired candidate will be responsible for providing operational leadership for the Actuarial Production Centre and achieve client SLA deliverables through operational excellence. The role would be responsible for client relationship, team building and management along with delivery of process goals and implementation of the business objectives.

Job Responsibilities

- Manage end-to-end operations for Actuarial Production center across modeling and reporting functions, in line with the client AFO strategy

- Manage E2E delivery of major Actuarial deliverables for major global composite Insurer (Life and GI / P&C Insurance)

- Manager large, multiple and diverse functional high-performing teams

- Collaborate and partner with client to achieve strategic goals through innovative, state-of-the-art and efficient solutions

- Lead client interactions on behalf of the business unit and facilitate operating units- alignment to committed service standards

- Ensure strategy, structure, staffing, skills, style and processes are synergistic with the objectives / super-ordinate goals

- Responsible for business and people metrics of the unit or functional group (tracking results, trouble shooting, managing and developing)

- Spearhead Quality, Process Excellence and Transformation initiatives for own business

- Mentor functional/department heads and reports, to achieve their development goals

- Help unit leaders actively translate WNS and client values into day to day actions and behaviours

- Empower teams to respond to business / operating issues in a timely manner

- Participate in recruitment at all senior levels to ensure a team with strong customer orientation

- Ensure all people strategies are executed in collaboration and partnership with HR and other support teams

- Build a strong governance model to engage with employees, clients and leadership

- Provide qualified inputs to leadership on diversifications/improvement/expansion projects for the account and their implementation/fruitification into projects

SKILLS REQUIRED & Pre-requites

- Qualification : Fully Qualified fellow or Associate fellow as per Actuarial Society's professional certification guidelines, with a total of 12-15 years experience and at least a graduate degree

- Deep experience in Life Assurance actuarial production and reporting and, ideally, some knowledge of GI Actuarial reporting

- Proven client management, stakeholder engagement and key account management skills

- Deep understanding of domain, business processes and off-shore business environment

- Experience in operating with European, NA or Australian clients, preferred

Experience in independently managing accounts or units with a span of 100+ ftes, is preferred

- Excellent communication, analytical and conceptual skills required

- Excellent Influencing, negotiation and crucial conversation skills required

- Proven team leadership and people management skills (ability to handle large teams)

- Flexible to work in shifts and willing to travel

- Co-ordination and program management skills