Being a fresh graduate with no experience, I started at WNS as an intern and got great industrial exposure along with the opportunity to explore diverse process functions, improve my skills, meet new people and have fun at the same time. With this foundation, I was able to begin my career as a senior associate at this very same place working under people, who were not just my managers but mentors as well. What I like most about working at WNS...

KRITI SHARMA, ASSISTANT MANAGER - OPS

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Job Description :

- Liaise with cross functional teams and Subject Matter Experts like operations, quality, finance, technology, transition, Human Resources etc. for the creation and design of solutions for prospective and existing clients

- Ensure that the RFPs/RFIs response clearly articulated, in the best possible manner, WNS's value proposition and credentials to service to client's specific requirements across geos with domain offerings

- Content development for marketing collateral i.e. case studies, competency documents, brochures, corporate and domain specific presentations for client visit, competency building, due diligence and bid meetings

- Lead the end-to-end RFP/ RFI process for specific deals allocated in the Industry practice.

- Identify Business Development opportunities across the value chain, build solutions framework to address these opportunities.

- Would be responsible for Greater Farming penetration through proactive solution development for any prospective areas of opportunity.

- Participation in special / strategic projects from time to time

- Strive towards attaining the allocated revenue targets allocated

- Coordinate and lead client visits and tours of facilities of the company

Skills required :

- Experience in a Solutions role required

- Deep understanding of business processes and an off-shore business environment

- Proven client management skills

- Ability to handle high pressure situations and multi-task

- Analytical mindset - ability to understand customer requirements in a service industry and provide appropriate solution

- Co-ordination and program management skills to interface with various stakeholders

- Excellent written communication skills

- Strong Domain Expertise across industry domain

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