Being a fresh graduate with no experience, I started at WNS as an intern and got great industrial exposure along with the opportunity to explore diverse process functions, improve my skills, meet new people and have fun at the same time. With this foundation, I was able to begin my career as a senior associate at this very same place working under people, who were not just my managers but mentors as well. What I like most about working at WNS...

KRITI SHARMA, ASSISTANT MANAGER - OPS

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Designation : Lead Consultant - Solutions

Reporting to : Sr. Director- Solutions

Location : Mumbai / Bangalore

Overall Experience : 13 -17 years of work experience with recent relevant experience of 7-8 years in Solutions/ Pre sales

Functional Experience :

- Solution/presales experience/ RFI/ RFP Management in Finance & Accounting domain, preferably in BPO Industry

- Should have experience of diagnostics/due diligence for the deals managed.

- Experience of having worked in the frontline industry would be an added advantage

- Adept at business writing which is flavored by industry knowledge

- Good understanding of all the solution components such as pricing, tools and technology, location strategy etc.

Education / Qualification :

- Post Graduate / Graduate

Scope of Work / Area of Influence :

- He/ She would be responsible for pre-sales, end-to-end solutioning, business development support. S/he would be responsible for responding to all RFPs, RFIs, proposals, providing pre-sales support to this segment and helping the practice development.

Span of Control : Individual Contributor with an aptitude for handling small teams in a couple of years.

Job Responsibilities :

- Create customized solutions which address client business constraints and leverage strengths of our Organization.

- Maintain knowledge of industry trends in the domain - Research competition and updates on global market trends

- Conjecture business challenges which are specific to target client and leverage our technology and analytical experience.

- Propose delivery alternatives which address risk and investment appetite, stand out against industry competition and increase chance of our Organization's success in bid process.

- Sales Support - Understand total solutions, Opportunity Assessment, Analysis of RFP/RFI/RFQ Documents, Discoveries & Scoping Workshops, Interview and collect requirements directly from clients / prospects, present capabilities, lead or act as Subject Matter Expert, Create scope documents, Design global delivery models, Create Work Orders/Change Orders for existing customers, Establish business architecture

Personal Attributes :

- Strong communication skills (Written & Verbal) - should be able to communicate with various levels in client organization at the same time.

- Ability to represent our Organization to clients

- Prioritizing and Organizing Skills.

- Strong ability to work with a cross functional team.

- Analytical and problem solving skills.

- Hands-on with Visio, Excel, PPT, other MS office tools, other presentation & project management tools

- Good exposure is story telling

- Reporting and Co-ordination Skills

- Open to travel for diagnostics/solution presentations/customer meetings

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