KRITI SHARMA, ASSISTANT MANAGER - OPS

SONAL NIKAM, Group Manager - Ops

Job Responsibility: - Should have good communication skills and would be interacting with internal stakeholders and to some extent with the end clients - Should have analytical ability and ability to understand the business impact of nos. - Should be able to manage multiple teams and multiple location by providing KPI and driving it - In depth understanding of training metrics and impact to business metric - In depth understanding of TNI/ TNA process and ability to make recommendations for process improvements - Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration - Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives - Be well versed in analyzing data and suggesting measures towards improving revenue generation for the function - Maintain vertical hygiene by ensuring reports, data and documents are in place - Promote standardization by creating SOPs - Promote behavioral training programs and promote the programs in order to ensure maximum participation - Act as a mentor for the team and hold the team together by promoting an environment of learning and team work Experience - BPO Experience: 5-7 yrs. - Training Experience: Should have training experience for at least 4-5 yrs. - Experience: Should have worked in Retail process for 2-3 yrs. - Additional Skills/ Requirement - Excellent working knowledge of all MS Office tools like Excel, PPT,etc. - Team &amp; multi location handling experience

Gurgaon/Gurugram

WNS - Group Manager - Process Training 

WNS - Group Manager - Process Training  ,Job Description for WNS - Group Manager - Process Training  in WNS in  Gurgaon/Gurugram for (5-12) years of experience. Apply Now!

Job Description for WNS - Group Manager - Process Training  in WNS in  Gurgaon/Gurugram for (5-12) years of experience. Apply Now!