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21/12 Prachi Bagade
Deputy Manager - HR at WNS Global Services

Views:2832 Applications:257 Rec. Actions:Recruiter Actions:52

WNS - Group Manager - Operations - UK Insurance Process (8-13 yrs)

Pune Job Code: 646508

Being a fresh graduate with no experience, I started at WNS as an intern and got great industrial exposure along with the opportunity to explore diverse process functions, improve my skills, meet new people and have fun at the same time. With this foundation, I was able to begin my career as a senior associate at this very same place working under people, who were not just my managers but mentors as well. What I like most about working at WNS...

KRITI SHARMA, ASSISTANT MANAGER - OPS

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Group Manager Operations for UK Insurance Process


Roles and responsibility :

- Design the Operations Strategy for the process

- Monitor process for TAT and Accuracy

- Ensure completion of the Internal and External Calibration sessions

- Ensure that Frequency and Event based feedback for the team is complete

- Assist the Operations team in the customer compliant & resolution process for the teams

- Complete the regular performance review with the team

- Monitor MIS for all teams handled

- Review of supervisor performance based on data with areas of development

- Ensure that the SLA meets the Client requirements

- Drive Continuous improvement initiatives

- Manage project billing in coordination with Finance and MIS.

Experience :

- Candidate from the Insurance Background with experience in handling Insurance and Finance operations.

- Lloyd's Market experience is required

- Candidate should have handled AMs and DMs

Shift Timings : 11.00am till 11.00pm window.

Location : Pune ( SP Infocity, Phursungi )

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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