Deputy Manager - HR at WNS Global Services
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WNS - Group Manager - Operations - UK Insurance Process (8-13 yrs)
Group Manager Operations for UK Insurance Process
Roles and responsibility :
- Design the Operations Strategy for the process
- Monitor process for TAT and Accuracy
- Ensure completion of the Internal and External Calibration sessions
- Ensure that Frequency and Event based feedback for the team is complete
- Assist the Operations team in the customer compliant & resolution process for the teams
- Complete the regular performance review with the team
- Monitor MIS for all teams handled
- Review of supervisor performance based on data with areas of development
- Ensure that the SLA meets the Client requirements
- Drive Continuous improvement initiatives
- Manage project billing in coordination with Finance and MIS.
- Candidate from the Insurance Background with experience in handling Insurance and Finance operations.
- Lloyd's Market experience is required
- Candidate should have handled AMs and DMs
Shift Timings : 11.00am till 11.00pm window.
Location : Pune ( SP Infocity, Phursungi )