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27/09 Grenville Naidu
Deputy Manager - Global Resourcing Cell at WNS Global Services

Views:7773 Applications:617 Rec. Actions:Recruiter Actions:65

WNS - Group Manager/Consultant - F&A Quality (7-15 yrs)

Chennai/Mumbai/Pune Job Code: 748654

Being a fresh graduate with no experience, I started at WNS as an intern and got great industrial exposure along with the opportunity to explore diverse process functions, improve my skills, meet new people and have fun at the same time. With this foundation, I was able to begin my career as a senior associate at this very same place working under people, who were not just my managers but mentors as well. What I like most about working at WNS...

KRITI SHARMA, ASSISTANT MANAGER - OPS

Industry : BPO/ KPO/ Captive /Contact Centre Background Only.


Location : Pune / Mumbai /Gurgaon


Vertical : Open to any Vertical within the industry.


- Run improvement initiatives across the process as well as at client site. Identify possible improvement opportunities, making improvement plans, implementing them, and ensuring handover to.


- Operations, transfer knowledge and skills learned during the expert training sessions to other employees.


- Responsible for achieving the Quality standards set for the various teams through the Location Quality Assurance resources.


- Own Quality Net Saving and drive process improvements & vertical level Initiatives.


- Utilizing the transaction Quality data for identifying process improvement opportunities. Manage team productivity from Transaction Quality perspective.


- Ensure all the Commercial service levels are met (Quality metrics) - for all the business assigned.


- Reporting & Escalation of status of quality progress to MBB. Ensure accurate MIS reporting for Quality.


- Ensure CCRP process adherence, analysis and updating of the database, updating of FMEAs on Process threads and actionable, Measurement System Analysis.


- Network with other experts to exchange learning and good practices both internally and externally. Remove barriers to progress.


Knowledge/Qualifications/ Competency :-


- Any Graduate / PG. Good Communication/Presentation Skills.


- BB Certified,Black Belt Trained & Tested, Green Belt Certified ,Lean/Six Sigma Certified Preferred.


- End to End exposure in F& A life cycle, with experience in Process Excellence/Processs Improvement/Transformational Quality Projects. Projects in either - AP/AR /GL (R2R-O2C-P2P).


- Well versed with Ms- Excel / PPT's .Excellent Knowledge & hands on experience in quality methodologies. Well Versed with Minitab.


- Self-Starter, Confident, should be excellent in stake holder management (Internal & External) & Change Management.


- Having a Valid Passport.


Special Role Requirement :


- Individual Contributor or Team Role.


- Willing to travel across sites & locations within the country or abroad.


- UK Shifts.


- Accuracy & integrity in data handling.


- Ability to work with people and teams of diversified / different priorities. Ability to present/ address in public

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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