WNS - General Manager - Procurement Programs New Client Implementation Lead

Position : Procurement Programs New Client Implementation Lead

Job Level/Band : Director

Location : Pune India

Reports To : Senior Director, Procurement Capabilities

Job Information :

Role:

The Implementation Lead is responsible for providing leadership and orchestration for new WNS Procurement client program implementations and transitions. This is a senior level position withresponsibility to initiate a strong client relationship post sale, set up the program for immediate and long-term success, and deliver a stable and well-structured program to the Engagement Manager and Delivery Team to execute going forward. The Implementation Lead develops a consistent and scalable implementation methodology to address all combinations of procurement services and products, and continuously improves the methodology and tools.

Key Responsibilities / Job Duties :

- Serve as the central senior level leader for WNS during new client implementations and incumbent provider transitions.

- Responsible to ensure overall success of the new client implementation, establishing consistency across our client engagements and setting up our delivery teams for long lasting success with the client.

- Establish Program Management and Governance with the client, including governance model, performance management, communication and change management.

- Deploy and enable technology, including WNS technology assets and client technologies.

- Drive Service Enablement and Knowledge Transfer depending on the procurement services that are in scope, including process discovery, knowledge transfer and client engagement model.

- Drive strong communication and co-creation with client during implementation to ensure client satisfaction and relationship development through this formative and changing program phase.

- Develop a globally consistent procurement services implementation and transition methodology leveraging existing WNS approaches and assets that embodies both upstream and downstream procurement services.

Knowledge, Skills and Abilities :

- Sound overall understanding of procurement and procurement domain expertise at practitioner/ service provider level, including category management, sourcing, contracting, supplier management and procure-to-pay functions.

- Strong client service orientation and senior level consultative skills. Ability to quickly command client respect and relationship alignment in an uncertain and changing environment.

- Ability to lead simple to complex client transformations and new program implementations; Has demonstrated client program leadership and ability to orchestrate client and internal resources to a successful outcome.

- Detail orientation and sound process development capabilities

- Excellent written and verbal communication skills (both internally and with client stakeholders)

- Excellent project management skills including project planning, time management, multitasking, and ability to orchestrate various client and WNS resources and functional groups to a single path and successful outcome.

- A strong leader and a team player

- Excellent problem-solving ability

- Ability to manage multiple projects and initiatives simultaneously

Required Education and Experience

- Bachelor's Degree in business or technology related field; Master's Degree preferred from top tier business school

- 5-10+ years of work experience in procurement and client services

- Service delivery and consultative experience is a MUST