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Group Manager at WNS Global Services
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WNS - General Manager - Operations (12-20 yrs)
Being a fresh graduate with no experience, I started at WNS as an intern and got great industrial exposure along with the opportunity to explore diverse process functions, improve my skills, meet new people and have fun at the same time. With this foundation, I was able to begin my career as a senior associate at this very same place working under people, who were not just my managers but mentors as well. What I like most about working at WNS...
KRITI SHARMA, ASSISTANT MANAGER - OPS
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The key responsibilities of the role will be as following:
- Lead operations for 300-500 employees across various sites for one or more clients
- Develop the financial crime expertise to sustain growth and build end to end service offerings across the value chain
- Provide thought leadership and guidance to operations team, coaching them on operational delivery as well as generating actionable insights and making business presentations to clients.
- Responsible for profitability, customer service and team development.
- Meeting and Exceeding financial goals.
- A change agent to drive change across the unit
- Ensuring clear and precise understanding of regulatory needs, client deliverables and executing them for the clients seamlessly
- Liasoning between functions like HR, Talent Acquisition, Training, Quality, IT, Facilities, Admin and Finance to ensure seamless operations
- Building second line future leaders
- Proven track record of leading operations within Risk and Compliance with at least 400+ people
Desired Skills and Experience
- Should have 15-18 years of experience post CA/MBA (finance)
- Preferred experience of risk advisory services with international clients
- Should have deep insight and knowledge on the risk and compliance management (Financial crime compliance, AML, KYC, Sanctions etc.) for markets across US, US, ANZ, and middle east
- Should have deep exposure to back office operations and other quantitative techniques and their applications to guide business strategy.
- Should be strong in delivery, data interpretation, analytical thinking, develop analytical framework.
- Should have clarity of thought and communication.
- Experience in handling/building large teams
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