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17/01 Surbhi Steele
Talent Acquisition at WNS

Views:7724 Applications:730 Rec. Actions:Recruiter Actions:329

WNS - General Manager - Finance & Accounts Operations (15-20 yrs)

Mumbai Job Code: 654781

Being a fresh graduate with no experience, I started at WNS as an intern and got great industrial exposure along with the opportunity to explore diverse process functions, improve my skills, meet new people and have fun at the same time. With this foundation, I was able to begin my career as a senior associate at this very same place working under people, who were not just my managers but mentors as well. What I like most about working at WNS...

KRITI SHARMA, ASSISTANT MANAGER - OPS

General Manager: F&A Operations

- Parameters check: F&A Operations Experience across towers of P2P, R2R & O2C.

- Minimum span of control of 100

- P&L Management

- Third party exposure.

- Job Description: Process management-Responsible for management and coordination of overall operations, SLA delivery across all processes, quality and general administration for a very key Insurance data process.

- Client interaction- Excellent Client Management, aiming at excellent Voice of Customer (VOC) scores.


- Manage conference calls/other communication with the client and build a rapport with key client contacts.


- Team Management and People Development

- Lead & motivate a team of Support and Operation Leaders and ensure their development through direct coaching/feedback wherever required, Support Learning and development initiatives, Coaching and counseling, staff motivation retention programs.

- Effectively implement rewards/recognition, appraisal & Incentive programs.

- Create cross functional teams to encourage team building.

- P and L accountability.

- Farming, supporting new business initiatives.

- Internal co-ordination with Projects and EU's to meet SLA standards.

- Transitioning support.

- Responsible for ensuring the infrastructure utilization is done keeping in view the business requirements/new process migrations.

- Qualifications/ Academics expected

- Total 10-12 years- experience in ITeS industry.

- MBA Finance from Premier Institutes. CA/ICWAI

- Preferred: Experience within the F&A domain.

Competencies/ Skill set:

- Solid operations management experience.

- Experience working in milestone and deadline driven environment

- Familiarity with the WNS organization and ability to liaise with different departments and business owners as required.

- Ability to influence leadership, work with people and drive towards common solutions and issue resolutions.

- Experience coaching team leaders and working teams in delivering their projects.

- Experience in Quality Management

- Excellent communication and presentation skills.

- Good numerical and analytical ability.

- Proven business acumen

- Familiarity with IT and experience in liaising between business and IT

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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