Being a fresh graduate with no experience, I started at WNS as an intern and got great industrial exposure along with the opportunity to explore diverse process functions, improve my skills, meet new people and have fun at the same time. With this foundation, I was able to begin my career as a senior associate at this very same place working under people, who were not just my managers but mentors as well. What I like most about working at WNS...

KRITI SHARMA, ASSISTANT MANAGER - OPS

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Job Description :

The Black Belt shall function as a change agent in the relevant business area and shall be responsible for:

- Independently drive Improvement projects/activities

- Transfer the knowledge and skills learned during the expert training sessions to other employees

- Redesign processes to suit the improvement plan

- Should be able to introduce different innovative concepts/ Solutions

- Work closely with operations team to collect data and assess the current situation. Net work with other experts to exchange learning and good practices both internally and externally

- Remove barriers to progress

- The individual should have zeal in working in a dynamic BPO environment and keenness in acquiring working knowledge of the operations and processes on site

- Should possess good analytical skills, communication, and negotiation skills.

- Should have good interpersonal skills and should be capable of motivating people. Must have required attitude and skills to practice WNS Denali Values at the workplace.

- Should possess good business acumen and strongly result oriented with passion to reach. Should be willing to question the authority

- Should be willing, credible, and open Liase with functional / vertical managers to accept and agree the need for change Overcome the resistance of people towards change Should have a strong logical bent of mind

- Driving quality deployment in the Delivery Center

- Driving customer Impact Projects

- Driving Six Sigma and Lean Deployment

- Driving Continuous Improvement projects

- Initiate and best practice sharing across the team

- Driving people development by aligning to the Operational Excellence DNA program

Knowledge/Qualifications/ Competency:

- Black Belt Trained & Tested or Black Belt Certified Preferred.

- Candidates preferred with onsite Consulting work experience in Process Improvement Projects. (Strong Consulting experience / Good onsite exposure / Excellent Statistical Knowledge)

- 10 Years' experience in Quality support and / or client facing 6 Sigma Consulting support

- Excellent knowledge of Excel, Word, PowerPoint & Minitab.

- Any Graduate / PG (Graduate in commerce/PG in finance - preferred)

- Should possess good analytical skills, communication and negotiation skills.

- Self-Starter, Confident, should be excellent in stake holder management (Internal & External) & Change Management

- Excellent Knowledge & hands on experience in quality methodologies. Well Versed with Minitab

- Candidates with Procurement background or have completed improvement projects in procurement will be an added advantage

- Having a Valid Passport and Willing to travel across sites & locations within the country or abroad

- Individual Contributor Role.

- Accuracy & integrity in data handling Ability to work with people and teams of diversified / different priorities Ability to present/ address in public

- 10 Years' experience in Quality support and / or client facing 6 Sigma Consulting support

- All your information will be kept confidential according to EEO guidelines.

Job Type - Full-time

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