Being a fresh graduate with no experience, I started at WNS as an intern and got great industrial exposure along with the opportunity to explore diverse process functions, improve my skills, meet new people and have fun at the same time. With this foundation, I was able to begin my career as a senior associate at this very same place working under people, who were not just my managers but mentors as well. What I like most about working at WNS...

KRITI SHARMA, ASSISTANT MANAGER - OPS

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Job Description :

1. Ability to drive the corporate HR Strategy with business

2. Attrition management and retention

3. Talent management

4. Employee Engagement

5. Learning and Development

6. Team Management

Responsibilities :

1. HRBP Role :

Credible activist : A sound HR professional with credibility in the business, with good stakeholder relationships and who get things done

Strategic positioner : One who understands the global business context and builds the relevant HR capabilities around that

Change champion : One who can help build the organization's capacity to change and to sustain change

Innovator and integrator : Has the ability to innovate and integrate HR practices around critical business issues

2. Attrition Management :

- Design and deploy strategies for controlling attrition in lieu of the market trends through tactical thinking

3. Talent Management :

Enduring high performing teams : review BQMs and weed out non-performers

Talent Movement & Job Rotation : every employee to be at least 2 roles competent

Track the progress of Front Line Managers (FLM) engagement with their staff : HR intervention through FLM Coaching framework

- Succession planning: design and deployment of strategies exercising existing assessment centers, LA training workshops, etc.

- Create a skill-directory for each LOB for effective expansion and venturing new businesses smoothly

- To review progress of the top talent for their verticals each month

4. Employee Engagement :

- Improve the existing R&R framework (a thought through action plan)

- Communication of goal-settings with employees through one-on-ones so that each employee knows his/her KRAs for the year

5. Learning & Development :

- To review the learning hours spent by each LOB

- Evaluate coverage of domain university certification

6. Team Management :

- Ability to lead high performing team, providing direction and supervision wherever applicable during the due course of transition to the Team Manager role

Candidate Specifications :

1) Graduate / Post Graduate in HR with atleast 2-5 years of relevant HRBP experience post qualification within the ITES industry

2) Should have managed atleast 300+ employees span

3) Should have played a critical role in business partnership and stakeholder management

4) Should be a team player and be organized.

Years of Experience : 3-6 years

Designation : Deputy Manager

Job Location : Mumbai (Airoli)

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