Being a fresh graduate with no experience, I started at WNS as an intern and got great industrial exposure along with the opportunity to explore diverse process functions, improve my skills, meet new people and have fun at the same time. With this foundation, I was able to begin my career as a senior associate at this very same place working under people, who were not just my managers but mentors as well. What I like most about working at WNS...

KRITI SHARMA, ASSISTANT MANAGER - OPS

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Core Skills : 

- Excellent project management skills applied to wide range and number of project types, complexities, domains and geographies specially related with Finance & Accounting / Travel / Contact Center

- Self-starter, independent, initiator, strong organizational, presentation, interpersonal and consultative skills is a must

- Deep understanding of the different aspects of BPO business - QA, MIS, SLA, Base-lining, etc.

- PMP or other project management certification is a plus

- Knowledge and/or experience or certifications in Six Sigma or Green belt / black belt is a plus

Supplemental :

- Maintaining an established work schedule and strong work ethic

- Very strong analytical, planning, organizational, and time management skills

- Strong research skills including gathering and analyzing data from multiple sources

- Effective reporting and documentation skills

- Ability to maintain discretion and confidentiality

- Working in a cross-functional team and environment

- Financial acumen

- Interpreting and applying rules, regulations, policies, and procedures

- Technology and system orientation

- Effectively using interpersonal and communications skills including tact and diplomacy to network with entire organization and get things done by building bridges

- Effectively using organizational and planning skills with attention to detail and follow through

Job Responsibilities :

- Successful management of large/multiple transitions of clients- processes in the F&A / Travel / Contact Center domain

- Compliance and continuous improvement to the WNS Transition Methodology

- Thorough project planning and reporting to clients, internal stakeholders and transition leaders

- Thorough and proactive project tracking - Risk, Issue, escalation and milestone management

- Identify areas for efficiency improvement and implementing the same

- Build close rapport with key internal stakeholders and clients

Strong focus on positive transition outcomes :

- Project Financials (people, technology, infrastructure, etc.) - balance risks with speed of execution

- Customer Experience - understand client's needs, wants and expectations and manage them effectively

- Metrics Delivery - Setup metric deliverables and reporting effectively to ensure visibility and achievement of goals from day 1 of go-live

- Respond to RFI/ RFP's along with the solutions team

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