WNS - Consultant - Transition

Core Skills : 

- Excellent project management skills applied to wide range and number of project types, complexities, domains and geographies specially related with Finance & Accounting / Travel / Contact Center

- Self-starter, independent, initiator, strong organizational, presentation, interpersonal and consultative skills is a must

- Deep understanding of the different aspects of BPO business - QA, MIS, SLA, Base-lining, etc.

- PMP or other project management certification is a plus

- Knowledge and/or experience or certifications in Six Sigma or Green belt / black belt is a plus

Supplemental :

- Maintaining an established work schedule and strong work ethic

- Very strong analytical, planning, organizational, and time management skills

- Strong research skills including gathering and analyzing data from multiple sources

- Effective reporting and documentation skills

- Ability to maintain discretion and confidentiality

- Working in a cross-functional team and environment

- Financial acumen

- Interpreting and applying rules, regulations, policies, and procedures

- Technology and system orientation

- Effectively using interpersonal and communications skills including tact and diplomacy to network with entire organization and get things done by building bridges

- Effectively using organizational and planning skills with attention to detail and follow through

Job Responsibilities :

- Successful management of large/multiple transitions of clients- processes in the F&A / Travel / Contact Center domain

- Compliance and continuous improvement to the WNS Transition Methodology

- Thorough project planning and reporting to clients, internal stakeholders and transition leaders

- Thorough and proactive project tracking - Risk, Issue, escalation and milestone management

- Identify areas for efficiency improvement and implementing the same

- Build close rapport with key internal stakeholders and clients

Strong focus on positive transition outcomes :

- Project Financials (people, technology, infrastructure, etc.) - balance risks with speed of execution

- Customer Experience - understand client's needs, wants and expectations and manage them effectively

- Metrics Delivery - Setup metric deliverables and reporting effectively to ensure visibility and achievement of goals from day 1 of go-live

- Respond to RFI/ RFP's along with the solutions team