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10/03 Hussain Kagalwala
Group Manager at WNS Global Services

Views:8669 Applications:324 Rec. Actions:Recruiter Actions:3

WNS - AVP - Senior Group Manager - Contact Center Operations - Travel/Airline Domain (10-27 yrs)

Mumbai/Pune/Manila, Philippines Job Code: 314843

Sr. Group Manager (AVP equivalent) - Contact Center operations - 3 openings

Location: Mumbai, Pune & Manila Philippines

Looking at leaders with Travel/Airline domain experience.

Key Accountabilities : Client Management, Service Delivery, People Management and P&L Management.

Job Responsibilities : The person would be responsible for the operations of all Service Delivery processes operating out of Mumbai/Philippines.

His/ Her Key responsibility would include :

- Managing multi-site operations.

- Client Management and ensuring farming of growth and high VOC

- Process Delivery - Meeting exceeding SLA's

- People Management - Managing Retention and high E Sat.

- P&L- Managing the day to costs and run the account profitably

- Driving change management within the team

- Driving year on year productivity gains within his area of operations.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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