Being a fresh graduate with no experience, I started at WNS as an intern and got great industrial exposure along with the opportunity to explore diverse process functions, improve my skills, meet new people and have fun at the same time. With this foundation, I was able to begin my career as a senior associate at this very same place working under people, who were not just my managers but mentors as well. What I like most about working at WNS...

KRITI SHARMA, ASSISTANT MANAGER - OPS

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Parameter Description : 

Job overview - Independently and with minimal supervision architect best in class CIS solutions across any WNS verticals, which are innovative, transformational, cost effective and meet the clients- requirements.

Department - CIS Solutions

Location - Mumbai / Pune / Gurgaon

Employment type - Full-time 

Work experience / Qualifications - Minimum 6 years of work experience with at least 2 years of experience in a specific vertical for contact centre work

- Should know call centre basics, WFM and Operations principles

Key responsibilities - Ownership, responsibility and accountability for creating winning solutions

- Manage stakeholders across functions that provide relevant inputs to the solution (pricing, technology, transition, etc.)

- End-to-end responsibility for conceptualizing and building high quality deliverables required during the sales cycle, including thought leadership. Typical deliverables include customized client presentations, response to RFP / RFI documents / pro-active proposals, etc.

- The role may also involve

- Participate in consulting / diagnostic studies / strategic projects

- Collateral development

- Lead, participate in client visits to various WNS locations

Skill-sets - Analytical mind-set - Ability to understand client requirements and architect the appropriate solution

- Ability to innovate and ideate

- Excellent English communication skills (written and verbal)

- Strong stakeholder management skills

- Ability to handle high pressure situations and multi-task

Travel Required - Yes. Based on the requirements of the deliverable.

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