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07/01 Yogesh H S
HR - Strategic & Leadership Hiring at Wipro Technologies

Views:1672 Applications:254 Rec. Actions:Recruiter Actions:0

Wipro Technologies - Account Delivery Head - Telecom Sector (15-20 yrs) Premium

Bangalore/Pune Job Code: 782695

Account Delivery Head - Telecom

Job Description :


Account Delivery Head :


- As an Account Delivery Head (ADH), you will be responsible for the delivery of a Mega Gama account and also being a focal point for Wipro's delivery to a large Telco client.


- Responsible for leading an account with high complexity involving managed services, Product Engineering and IT Program Delivery, represent us and deal with CXO/SVP of the client organization.


- You will be accountable for delivery excellence, customer delight, and employee satisfaction within the account and responsible for grooming competency in line with customer roadmap.


Responsibilities :


- Responsible for meeting financial objectives of the account, mining the account, improve the key parameters for the account to improve the margins, COD.


- Responsible for planning and delivery - quality compliance, resource economic utilization and customer satisfaction.


- Responsible for relationship building with customer project managers and key stakeholders within the account and responsible for customer satisfaction.


- Responsible for people processes in the account, employee attrition rate, people and competency development and engagement


- Collaborate and interact with client engagement managers, delivery managers from Wipro and Client side CXOs


- Ownership of Managed Services Operations, SLAs/KPIs, Collaboration within Applications & Infrastructure teams, People

management


Certifications & Assessments, Audits :


- Internal - Cleared the ADH assessment


- Domain certifications


- PMI certifications


Domain specialization :


- Deep understanding of Telecom Service Provider domain and good understanding of OSS/BSS, Data Center setup, ERP, BI and should be able to appreciate customer's business.


- Knowledge of new technologies, platforms, Open Source tools, products, and their respective applications.


- Experience to drive Automation for repetitive tasks.


- Total knowledge of delivery management, various delivery models etc.


- Deep understanding of the delivery life cycle


- Awareness of global industry trends and directions and its impact on IT services


Skills & Experience :


- Large Program and Portfolio management


- Onsite experience in a client-facing role


- Handling teams in multiple Geos


- Solutions, experience of managed services


- In-depth understanding of the SDLC


- Telecom Service Provider, Enterprise, IT-Telco


- Experience in domain/industry


- Delivery management for Onsite-Offshore location


- Exposure to sales and customer relationship management


Behavioral Skills & Attributes :


- Client Centricity


- Execution Excellence & Strategic Perspective


- Problem Solving & Decision Making


- Collaborative Working & Change Agility


- Real Passion for Results & Nurturing People


Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law


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Women-friendly workplace:

Maternity and Paternity Benefits

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