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07/01 Yogesh H S
HR - Strategic & Leadership Hiring at Wipro Technologies

Views:1672 Applications:254 Rec. Actions:Recruiter Actions:0

Wipro Technologies - Account Delivery Head - Telecom Sector (15-20 yrs) Premium

Bangalore/Pune Job Code: 782695

Account Delivery Head - Telecom

Job Description :

Account Delivery Head :

- As an Account Delivery Head (ADH), you will be responsible for the delivery of a Mega Gama account and also being a focal point for Wipro's delivery to a large Telco client.

- Responsible for leading an account with high complexity involving managed services, Product Engineering and IT Program Delivery, represent us and deal with CXO/SVP of the client organization.

- You will be accountable for delivery excellence, customer delight, and employee satisfaction within the account and responsible for grooming competency in line with customer roadmap.

Responsibilities :

- Responsible for meeting financial objectives of the account, mining the account, improve the key parameters for the account to improve the margins, COD.

- Responsible for planning and delivery - quality compliance, resource economic utilization and customer satisfaction.

- Responsible for relationship building with customer project managers and key stakeholders within the account and responsible for customer satisfaction.

- Responsible for people processes in the account, employee attrition rate, people and competency development and engagement

- Collaborate and interact with client engagement managers, delivery managers from Wipro and Client side CXOs

- Ownership of Managed Services Operations, SLAs/KPIs, Collaboration within Applications & Infrastructure teams, People


Certifications & Assessments, Audits :

- Internal - Cleared the ADH assessment

- Domain certifications

- PMI certifications

Domain specialization :

- Deep understanding of Telecom Service Provider domain and good understanding of OSS/BSS, Data Center setup, ERP, BI and should be able to appreciate customer's business.

- Knowledge of new technologies, platforms, Open Source tools, products, and their respective applications.

- Experience to drive Automation for repetitive tasks.

- Total knowledge of delivery management, various delivery models etc.

- Deep understanding of the delivery life cycle

- Awareness of global industry trends and directions and its impact on IT services

Skills & Experience :

- Large Program and Portfolio management

- Onsite experience in a client-facing role

- Handling teams in multiple Geos

- Solutions, experience of managed services

- In-depth understanding of the SDLC

- Telecom Service Provider, Enterprise, IT-Telco

- Experience in domain/industry

- Delivery management for Onsite-Offshore location

- Exposure to sales and customer relationship management

Behavioral Skills & Attributes :

- Client Centricity

- Execution Excellence & Strategic Perspective

- Problem Solving & Decision Making

- Collaborative Working & Change Agility

- Real Passion for Results & Nurturing People

Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law

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Women-friendly workplace:

Maternity and Paternity Benefits

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