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16/03 Yogesh H S
HR - Strategic & Leadership Hiring at Wipro Technologies

Views:461 Applications:139 Rec. Actions:Recruiter Actions:0

Wipro Technologies - Account Delivery Head (15-17 yrs)

Bangalore Job Code: 808852

Job Description :

Pre-requisites for ADH role :

- Should have been in client facing delivery role in India

- Either Digital/Infra/R&D heavy background

- 10 years Program Management experience (atleast 5 years as SI in matrix environment)

- Excellent written & oral communication

- Stakeholder management

KRA measured on :

- Financial parameters (Revenue, Margins, CSAT)

- Delivery: on time, within budget

- Customer experience: CSAT score

- Employee retention / attrition

- Project closure as per timelines

- Collections

Responsibility :

- Ability to manage and forge working relationships with customers from across the world. Experience in working with India captive centers will be added advantage

- Proven knowledge in managing multiple programs across : AD, AM and managed services to get desired customer outcomes will be a must

- Delivery management /program management of large Digital/Infra/R&D will be preferred

- Expertise in managing the costs and margins in a complex growth environment is a must

- Delivery management /program management of large Digital/Infra/R&D will be prefered

- 360 degree view of the account (all services provided by Wipro will be owned by this person)

- Customer stakeholder management (CEO, COO, Business & IT Heads)

- Employee engagement, ESAT, grooming, hiring, competency building

- Team management

- Governance (WSR, Steerco on time every time)

- Consensus building : Ability to pull together vendors, bank stakeholders and Wipro stakeholders

- Process driven (ensure change management, release management, incident SOP etc are defined and followed, put in controls to avoid human errors in production). The SOPs will need to be shared with the client as well.

- Escalate (ask for help) at appropriate time

- Invoicing and collections (while there are separate teams doing this, ADH will have to remain involved so that the same can be done).

- 15-17 years of overall IT experience with the last 5 years managing an Account or large portfolio

- 10 years Program Management experience in a client facing role (atleast 5 years managing India clients)

Behavioral Skills & Attributes :

- Client Centricity

- Execution Excellence & Strategic Perspective

- Problem Solving & Decision Making

- Collaborative Working & Change Agility

- Passion for Results & Nurturing People

The Apply Button will redirect you to website. Please apply there as well.

Women-friendly workplace:

Maternity and Paternity Benefits

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