Level: Manager

Domain: Media and Telecom

Experience: 9 to 12 years

JD- Transition

Experience Required: 8+ years

Responsibilities :

- Understanding strategic business objectives of the customer and facilitating the definition of project scope, goals and deliverables.

- Identifying and defining business case; defining project tasks and resource requirements; developing detailed project charter, project plan and transition plan depending on solution complexity, priorities and deliverables.

- Combining process migration activities

- Gives customer distinct advantage as vendor manages both IT as well as the operations

- Optimization of the transition methodology - reduce time, reduce costs, reduce risks, retain/ improve quality

- Responsible for risk management - understand the business and operational risks and develop and execute mitigation plans.

- Responsible for driving process specific business continuity planning.

- Responsible for the creation and/or maintenance of project management documents including status reports, project plans, knowledge transfer documentation, requisite approvals on Clarity.

- Lead / participate in opportunity analysis / due diligence of potential projects. Support solutioning of new bids / RFP-RFI responses/Client Presentations and sales cycle

- Plan for, conduct and manage relevant trainings to be delivered to transitions team.

- Participate in / conduct assessments to gauge the training needs of the team.

Competencies -

- Should possess an understanding of macro business environment, trends, and competition. Should be able to understand client business pain points, challenges and outsourcing objectives.

- Should be technically sound & be able to co-relate technology to Transition, thereby possessing the ability to sell the concept to the client

- Working knowledge on process automations

- Should have a good understanding of the overall tools and technology landscape, current trends and applicability in the outsourcing environment.

- Should have excellent interpersonal skills to build and maintain productive lasting relationships, even in difficult situations, with diverse people spanning internal/external organizations.

- Should have excellent oral, written and presentation skills.

- Stress Management: Ability to adapt to change, ability to respond effectively to change, and ability to tolerate and manage stress on the job.

Educational Qualification:-

- Good working experience in MS office programs

- PMP or Prince2 certification will be an advantage

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