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16/03 Surbhi Srivastava
HR at Wipro Limited

Views:412 Applications:113 Rec. Actions:Recruiter Actions:0

Wipro - Manager - Employee Transport Services (6-13 yrs)

Hyderabad Job Code: 808827

Job Description :

- Overall management of the Employee Transport services including any or specific type of transport requirements for all eligible employees across entities and functions.

- Manage relationship with suppliers to deliver company key transport objectives of optimizing service quality, policy adoption, customer satisfaction, and supplier performance.

- Ensure delivery of services as per the agreed SLA and OLA with different working groups and entities.

- Meet service expectations from both end user perspectives as well as from management leadership overview.

- Have in-depth financial understanding of transport workings and cost structures.

- Continually focus on ways to optimize spending and work closely with other stakeholders in ensuring cost with value balance.

- Hold expertise in technology tools and solutions in transport space and keep abreast of best industry practices.

- Provide guidance on overall policy recommendations, consulting advice, innovations and best practices in this and related areas.

- Serve as the liaison between Company and external vendors to manage overall vendor management program

- Address and resolve escalated issues related to transport services.

- Develop and maintain relationships with key customers, vendors and internal corporate functions to deliver seamless services.

- Monitor and measure program service levels and customer satisfaction

- Deliver relevant MIS data and analysis on cost reporting, customer satisfaction, KPI's etc.

- Assist in the process of identifying the right service providers and work closely with them to ensure standards of services are in line with the expectations.

- Review and improve service processes to optimize local service delivery

- Continually seek opportunities to enhance benefits both from quality, service and costs.

- Review and process invoices from vendors and ensure appropriate cost allocation.

- Establish and maintain strong working relationships with internal groups to ensure consistent delivery of service.

- Mature professional with both strategic and tactical skill sets.

- Customer Services and Relationship Management.

- Ability to work in a complex work environment with high level of interaction with multiple entities, groups, functions and people.

- Excellent communication and ability to articulate well.

- Problem Solving skills and conflict resolution.

- Exposure to or work experience in related areas in transport; supply chain and logistics.

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Women-friendly workplace:

Maternity and Paternity Benefits

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